Frequently Asked Questions

Everything you need to know about your electronics purchase.

Does Clove Technology ship internationally?

Yes, we ship to most countries worldwide using reliable couriers like DHL and FedEx to ensure your technology arrives safely and quickly.

Are the smartphones you sell network unlocked?

Absolutely. All mobile devices sold by Clove Technology are SIM-free and factory unlocked, meaning they can be used with any compatible network provider.

What is your return policy for faulty items?

If your product develops a fault within the first 30 days, we offer a full refund or replacement. Beyond 30 days, items are covered under the manufacturer's warranty.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and bank wire transfers for high-value orders to provide a secure checkout experience.

How can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the courier's tracking portal.

Do I have to pay import duties on my order?

For customers outside the UK, orders may be subject to local import duties and taxes. These charges are the responsibility of the recipient and vary by country.